Refund policy.

Custom products

Every transfer is printed from your own artwork, so we can’t accept returns or refunds for change of mind, wrong size chosen at checkout or designs you no longer need.

Print faults we put right

If there’s a problem with the print itself, we’ll reprint the affected items or refund them. This covers:

• Transfers that don’t adhere or lift when pressed with our recommended settings
• Colour, banding or ink defects that aren’t in your artwork
• Wrong size or wrong design compared with your order
• Parcels damaged in transit or confirmed lost

How to report a problem

1. Report it within [X] days of delivery using the Report a problem form.
2. Include your order number, clear photos and the press settings you used.
3. We’ll review it and reply by email, usually with a reprint or refund offer.

Refunds go back to your original payment method.

What we can’t cover

We check every file before printing, but we can’t refund problems that come from the artwork itself once you’ve approved it, such as low resolution, spelling mistakes or unwanted backgrounds. We also can’t cover transfers damaged by pressing settings outside our guide.